pandar99 Privacy Policy
This policy explains what personal data is collected from users who register on the pandar99 platform, the purpose for which it is collected, and how it is protected.
Introduction — About This Policy
pandar99 ("we", "the platform") is a platform providing digital casino and football betting services for Myanmar users. This Privacy Policy ("Policy") describes how we handle the personal data you provide to us through our services, the website pandar99.im, and any related digital channel.
This policy applies to anyone who uses the pandar99 platform. By continuing to use our services, you are considered to have read and accepted the terms of this policy. If you do not agree with any part of this policy, please stop using our services.
Types of Personal Data We Collect
We collect the following types of personal data in order to deliver our services and protect account security—
Registration Data
Includes the name, date of birth, contact phone number, and email address you provide when opening an account, as well as your login credentials.
Financial Data
Includes deposit and withdrawal records, KBZPay / Wave Money / AYA Pay / CB Pay and bank transfer information, and transaction data used for financial verification (KYC).
Technical Data
Includes IP address, browser type, device information, usage records from Cookies, login time, and Myanmar Standard Time (MMT).
Gaming Data
Includes play history, preferred game types, wagering amounts, bonus claims, and verification results.
Data Collection Methods
We collect personal information through the following methods—
- Direct Submission — Data you provide yourself when registering an account, logging in, making deposits or withdrawals, and contacting customer support.
- Automatic Collection — Automatic collection via Cookies, Pixel Tags, and similar technologies when you visit our website.
- Verification Checks — Photos, ID copies, and other identity verification data you submit when completing financial verification (KYC).
- Third-Party Verification Services — Verification records provided by payment services such as KBZPay and Wave Money for financial identity checks.
- Service Interaction Data — Customer service communication records, including Live Chat logs and email correspondence.
Data Usage Purposes
We will use the personal information we collect only for the following purposes—
- Service Delivery — Includes account management, providing casino and football betting services, processing deposits and withdrawals, and issuing bonuses.
- Account Security — Includes identity verification, checks to prevent financial fraud, and KYC processing.
- Responsible Gaming Support — Includes tracking gaming patterns to provide responsible gaming tools and taking steps to prevent problematic gaming behaviour.
- Customer Service — Includes providing 24/7 support in Burmese and resolving issues.
- Legal Compliance — Includes taking steps to comply with applicable laws, regulations, and regulatory requirements.
- Platform Improvement — Includes data analysis to improve the website, improve games, and enhance the user experience.
- Communications — Includes sending financial updates, policy changes, and security alerts.
Personal Information Sharing and Disclosure
We do not sell or disclose your personal information to third parties. However, data may be shared in the following circumstances—
Service Contractors
Includes payment processing companies, KYC verification services, and IT infrastructure providers. Data is shared only to the extent needed to carry out those services.
Legal Requirements
Includes situations where sharing is required by court order, request from a legal authority, or to maintain compliance with the law.
Fraud Prevention
Includes cases where we must make contact to prevent financial fraud, money laundering, or threats to platform security.
Business Transfers
If a business merger or transfer involving the platform occurs, the relevant parties will be notified in advance.
Cookies and Tracking Technology
What Are Cookies
Cookies are small data files stored on your device by your browser. Our website uses these Cookies to—
- Essential Cookies — Cookies that are strictly necessary to maintain your session and keep your account secure.
- Functional Cookies — Cookies that help improve the platform and identify issues.
- Personalised Cookies — These cookies remember your preferences and show games tailored to your taste.
You can reject cookies in your browser settings, but some services may not work properly as a result.
Personal Data Security Measures
pandar99 uses both technical and organisational measures to protect your personal data—
- SSL Encryption (TLS) — All data transfers are protected with SSL/TLS encryption, so third parties cannot intercept them.
- Data Separation — Personal data is stored separately from gameplay data, which adds an extra layer of security.
- Access Control — Data access is restricted to staff who need it for their role, and all staff have completed personal data protection training.
- Security Audits — The platform undergoes regular security checks, and any vulnerabilities found are fixed immediately.
- Data Minimisation — Data that no longer needs to be kept is deleted promptly, and we avoid storing more data than necessary.
However thorough our efforts are, we honestly acknowledge that no data transfer of any kind can be guaranteed to be completely secure — but we will always do our best.
Data Retention Policy
We will retain personal data for as long as needed to provide the service, or as required by law—
- Active Accounts — All personal data is retained for the entire time the account remains open.
- Closed Accounts — Financial records will be kept for an additional defined period to comply with legal requirements, after which the data will be deleted once that period has passed.
- KYC Data — Retained for the mandatory required period after the request is submitted, then deleted.
- Session Logs — Kept for a set period for security and troubleshooting purposes, then deleted.
Your Personal Data Rights
Any user receiving our services holds the following rights—
| Right | What it means |
|---|---|
| Right of Access | You can request a copy of the personal data we hold about you. |
| Right to Rectification | You can request that inaccurate data be corrected, or that incomplete data be filled in. |
| Right to Erasure | You can request that data not subject to legal requirements be deleted (also known as the "right to be forgotten"). |
| Right to Restriction of Processing | You can request that we temporarily pause our processing of your data. |
| Right to Data Portability | You can receive a copy of your data from us in a machine-readable format. |
| Right to Object | You have the right to object to data processing activities that are not strictly necessary. |
To exercise any of these rights, contact us at [email protected]. Please note that we cannot delete data we are required to retain (for example, data kept due to legal obligations).
Policy on Users Under 21
pandar99 services are for persons aged 21 and above only. We do not knowingly collect personal data from anyone under 21.
If we become aware that we have collected data from a person under 21, we will delete that data immediately and close the account. If you notice someone under 21 using our platform, please notify us at [email protected].
Policy Changes and Updates
We may update this Privacy Policy from time to time. For significant changes, we will—
- Update the "Last revised date" shown on the website.
- Display a notice about the changes at the time of login.
- Send a notification to your registered email address for significant changes.
If you continue using our website after changes are announced, you are considered to have accepted the updated policy. If you do not agree with the changes, please stop using our services and contact us to close your account.
Privacy Contact
If you have any questions related to this policy, requests regarding personal data, or complaints, you can reach us through the following methods—